Free Pre-Sales Consulting / Free Sample Marking
We offer 12 hours quick pre-sales response and free consulting. Any kinds of technical support are available for customers.
Free Sample Testing Making or Cutting & Engraving is available.
We offer processing solution customized for all the distributor and users.
12 hours Quick Feedback & After-Sales Service
We will offer “Training Video”, “Instruction Book” to you, which is easily to learn and operate.
We will supply brochures for simple trouble-shootings of the machine, which will help you dealing with the common problems happened to the machine.
We will offer plenty of technical support online, just like detailed technical and installation instructions. For example, when you have a maintenance problem, we will make a video with completed and detailed operation process according to the problem.
Quick Back-up Parts Available & Technical Assistance
Our extensive inventory of spare parts means replacements get shipped to you as quickly as possible. Immediate technical assistance is only an email or phone call away.
Special Designing, Customized, OEM Order is accepted
We are willing to help you to realize your special idea and requirement by our innovative ability. So please do not hesitate to contact us when you need special design or customized machine and OEM machines.
After-sale service and Guarantee:
- Technical support by phone, whatsapp , email or MSN/Skype around the clock
- English manual and training videos CD of machines will be sent with machines to help you set up and operate the machine.
- Free training course is available in our factory.
- Software update free of charge lifetime.
- Maintenance and technical support for machine lifetime.
- Engineer available tooffer services for overseas customers, Installation and training. If customer request ,We can send an engineer to customer side for machine installation, commissioning and training. Visa fee, round-trip air tickets, food and accommodation will be borne by the customer.
- Fiber laser marking machines : we offer one year warranty for the whole set machine.
- Fiber laser cutting machines warranty: One year for the machine two years for the fiber laser generator fromthe date of delivery excluding the consumables(Protective mirror, Nozzle and Ceramic rings).
- CO2 laser cutting & engraving machines: we offer one year warranty for the machines (Excluding Consumable parts, laser tube 9 months warranty,mirrors and lens for 3 months warranty).
- Laser welding machines: one year warranty( except consumable part xenon lamp 6 months warranty)
- CO2 laser marking machine with one year warranty.